Lyndoch Living welcomes aged care accreditation decisions

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Lyndoch Living has welcomed two positive decisions in as many weeks by the Aged Care Quality and Safety Commission, with Lyndoch receiving government reaccreditation for the maximum three-year period following recent audits.

CEO Ms Doreen Power said in recent weeks the Aged Care Quality and Safety Commission had confirmed that Lyndoch’s Nursing Home and Lyndoch’s Hostel had all achieved the maximum accreditation period.

“This great outcome is a tribute to our hard working staff, who have responded to the demanding government accreditation process while dealing with the challenges of the COVID-19 pandemic,” Ms Power said.

“I cannot stress enough how grateful I am to our staff for the exceptional work they do every day.”

Ms Power said that, the commission had identified areas where the nursing home had not fully complied with five of the 42 requirements of the eight national quality standards. The commission also identified the hostel had not fully complied with seven of the 42 requirements of the eight national quality standards. The identified areas are low risk, and the commission is satisfied Lyndoch has taken steps to reduce the impact to residents as it undertakes continuous improvement to address the identified deficits in the delivery of care and services to residents.

Work was well advanced in each of these areas, and Ms Power said she was confident that the homes would be returned to full compliance quickly.

“Our work in implementing our continuous improvement program right across the organisation is ongoing, Ms Power said.

“Delivering the highest quality clinical and personal care is the most important thing to all of us at Lyndoch Living, and so these issues have been a major priority in recent months,” she said.

“We continue to put every effort into supporting our staff to deliver the highest quality of care. Staff have received additional training covering areas highlighted by the commission, including clinical risk, risk assessment and medication. In the last six months we have engaged 15 new registered nurses, and our recruitment campaign is ongoing.”

Ms Power said she welcomed the fact that the commission has not imposed formal sanctions or shortened the accreditation period of any of the homes, actions it takes where there are major concerns.


“We are very grateful for the professionalism and care the staff have shown”

Family of Living@Home clients


“We would like to acknowledge the fantastic support shown to this lovely couple by the Living@Home team and the flexibility and understanding of their care needs”

Family Member of Living@Home client


“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”

Leanne (daughter of Living@Home client)


“What a wonderful job Trish and Liz do, we are so happy with the care they provide”

Family Members of Living@Home clients


“I really appreciate the support from the Lyndoch Living@Home team, it’s a huge help in managing my caring role”

Michelle (Living@Home client)


“A very big thank you to the wonderful staff who came into our home and cared for my husband.  This respite break made a very difficult situation more tolerable and gave me something to look forward to”

Christine (Living@Home client)


“Geraldine is the about the best cleaner I’ve ever had!”

Maurice  (Living@Home client)


“Jan is such a capable, competent and calming carer, I feel so safe in her hands.  I could not ask for anyone better”

Joan (Living@Home client)


“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”

Stuart (Swinton East)


“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”

John (Lake Lodge)


“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”

Margaret (Lake Lodge)


“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”

Lynette (Swinton East)