On Friday 9 September, I started as Acting CEO at Lyndoch Living.
I commenced the job knowing we had challenges. I also knew we had dedicated staff, committed to turning things around.
While an enormous amount of work had been completed by our staff, we faced a series of negative reviews about the quality of care offered at Lyndoch Living.
Things needed to change.
We needed an action plan – as identified by the Aged Care Quality and Safety Commission – that we could transparently follow.
That’s what we are doing, responding to 41 action items, systemically and methodically.
On Monday 24 October, Lyndoch Living will formally respond to our notice from The Commission for nine items of non-compliance at the Lyndoch Hostel. We have also put in place a continuous improvement plan across our aged care homes, addressing the remaining 32 continuous improvement action items.
Over coming months, we look forward to demonstrating to The Commission the steps we have taken and actioning any other changes they say are needed. We also look forward to working with our residents and their families, to identify and respond to any concerns.
We acknowledge WorkSafe Victoria and The Commission for their guidance and the State and Commonwealth governments for their support. We are also grateful to our local health care partners Terang and Mortlake Health, Moyne Health Services and South West Healthcare for their ongoing support.
South West Healthcare in particular provided extraordinary support and stability, generously seconding Jamie Brennan and two other senior experienced health and aged care professionals at a very difficult time.
We thank our residents and their families for their patience and support.
We also thank every member of the Lyndoch Living team for the role they have played to implement higher quality standards.
But we have far more work to do, training our people, enhancing our governance and further improving our standard of care. We’re committed to doing things better every day, supporting our residents and rebuilding the trust of our community, addressing the outstanding action items and will heed any other changes needed.
“We are very grateful for the professionalism and care the staff have shown”
Family of [email protected] clients
“We would like to acknowledge the fantastic support shown to this lovely couple by the [email protected] team and the flexibility and understanding of their care needs”
Family Member of [email protected] client
“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”
Leanne (daughter of [email protected] client)
“What a wonderful job Trish and Liz do, we are so happy with the care they provide”
Family Members of [email protected] clients
“I really appreciate the support from the Lyndoch [email protected] team, it’s a huge help in managing my caring role”
Michelle ([email protected] client)
“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to”
Christine ([email protected] client)
“Geraldine is the about the best cleaner I’ve ever had!”
Maurice ([email protected] client)
“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better”
Joan ([email protected] client)
“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”
Stuart (Swinton East)
“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”
John (Lake Lodge)
“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”
Margaret (Lake Lodge)
“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”
Lynette (Swinton East)