FAQs

Who is Lyndoch Living?

For the past 60 years, Lyndoch Living has been, and remains, a solid and respected aged care provider to the communities of South West Victoria.  We provide an integrated aged care service incorporating high care, dementia and hostel accommodation, retirement living, community services, rehabilitation and respite services and case management services. We are also an official provider of the NDIS.

How would you describe Lyndoch Living?

Lyndoch Living is a community made up of our residents, staff, families, friends and collaborative partners focused on providing a meaningful, worthy and exceptional living experiences. Our core service areas include:

  • Residential Care and At home services
  • Community services including healthcare, allied health and respite
  • Retirement living
  • Collaborating with organisations to support career development, jobs growth, education, and entrepreneurship.

What is the vision for Lyndoch Living

As our population continues to age and the number of people who require services grows, we want to provide the best services in Australia. Our values are based on enhancing our customers’ lives, helping them age well and have the best life possible. We are constantly challenging ourselves to be the best and look to constantly improve our services. 

How will the vision be realised?

Lyndoch Living has a 10-year innovation driven Masterplan that is currently into the 3rd year of implementation. The key driver for the plan is to ensure we remain leaders in aged care and living experiences whilst ensuring the outcome is a sustainable business focused our Lyndoch community of residents, families, staff, friend and collaborative partners.

Some of the deliverables of the plan include:

  • Cafe Connect
  • Pure Hair Salon, nail and beauty along with the barber shop
  • Waltanna Living partnership
  • May Noonan acquisition
  • The acquisition of the two GP clinics
  • The Primary Healthcare Centre development
  • Swinton redevelopment as a 6-star, environmentally friendly residence
  • Waterfront Living

Why is this important?

The industry is constantly changing – new funding models, personalised services, an ageing population and the desire for people to have the choice to stay at home longer are examples of why we want to make sure we are leaders in innovation.

At Lyndoch Living, the goal is to develop a sustainable business that will be thriving for at least another 66 years. The history of Lyndoch Living is so important and we want to build on this to ensure that we are leaders in the aged care industry providing the best services to our community. We are always looking to the wonderful best practice examples found in Europe, UK, Japan and Scandinavia on how to develop world-leading human-centered services

Why did the structure of the business change?

Last year saw Lyndoch moved from an incorporated association to a company limited by guarantee. A key driver of this change was to decrease any risk to the core business operation and to ensure financial security. A process that required and received the Minister of Health’s approval.

Where does the money come from for sponsorships?

As a funded and commercial entity, there is now positive diversification of the finances, which is extremely important in the current environment where government funding is reducing.

The profits from the commercial side of the business are reinvested into the organisation. Examples where this funding is supplied by Lyndoch (and not the residents) to support an integrated living experience include:

  •  Café connect – a place for everyone to meet
  • The Art/health programs – by Jimmy Buscombe
  • Additional Lifestyle staff – to support current staff and innovative living solutions
  • Sponsorship for the May races – connecting all our residents across Lyndoch
  • Pure Living Hair Salon – providing career development for SWTAFE students as well as barber shop and nails and beauty
  • And our Education department which is investing in our staff

As part of our long term vision Masterplan we will continue to look and new and innovative ways to support the people we serve.

What is Residential Care?

Residential Care is for older people who for a variety of reasons are unable to live at their home. Lyndoch Living has permanent or short term accommodation options available.

What is an Independent Retirement Living Unit/Apartment?

Independent Retirement Living Units and Apartments are located in a community setting onsite at Lyndoch Living’s picturesque Hopkins River location.  This option allows you to maintain your independence with the security of knowing that services are close at hand should you need them.  All the concerns with maintaining a property are looked after and a 24 hour security monitoring system provides peace of mind.  To view Lyndoch Living’s retirement living options go to www.waterfrontliving.org.au.

How do I know if I need to look at moving into care?

This is never an easy decision to make. The first signs of needing assistance with daily living are when the normal day-to-day tasks have become too difficult to manage without help from others. The best thing to do is discuss it with someone who respects your situation and knows you well. Perhaps this could be a family member, or your local doctor.

Another way of ascertaining your needs is to consult with the My Aged Care ‘Aged Care Assessment Team’ (ACAT). The Five steps to entry in an aged care home booklet gives a good overview from assessing eligibility to living in an aged care home. You can ask for free printed versions of the booklet by calling My Aged Care on 1800 200 422.  Regardless of your situation they will have to assess you anyway, if you wish to enter residential aged care. So it may be a good idea to speak to them about your needs.

How do I apply for Residential Care?

Before moving into Lyndoch Living, you will need to be independently assessed by the Aged Care Assessment Team (ACAT). This is a free service. To arrange an assessment please contact the Referral and Information Centre on 1800 200 422 OR visit myagedcare.gov.au.

What is an assessment?

An assessment is merely an evaluation by a member of the Aged Care Assessment Team (ACAT) who is a health care professional in the area of senior care. They will visit you and ask you some questions about your life and lifestyle to find the best possible care options for you. You may have anyone present with you for the assessment, such as a carer or family member. And if you wish, you may instruct your doctor to provide your medical history to the ACAT representative. These assessments are free.

What if I only need care for a short time?

This is commonly known as respite care, which Lyndoch Living provides in conjunction with permanent care accommodation.
Respite is a period of temporary accommodation in an aged care home, which may be required for a number of reasons.

  • Trying out a home before making a decision to move permanently
  • A carer or support person might be going away on a holiday or unavailable for a period of time
  • In emergency situations.

The government provides funding to support respite for a number of weeks throughout the year (this also requires an ACAT assessment) unless you are choosing to pay privately.

What is Residential Respite Care?

Residential Respite Care can be day stays or longer. You can be entitled up to 9 weeks of Respite Accommodation per financial year (as assessed by an ACAT team). It is a good way to see if a Residential Care Facility suits you by staying for a week or two weeks.

What if I want to remain in my own home but need support?

Many people would prefer to live independently at home as they get older. If you’re generally able to manage but just need some help with daily tasks, Lyndoch's [email protected] is a flexible and responsive service designed to assist you to live independently in your own home.

Lyndoch’s [email protected] service provides you with an experienced care worker to provide support for personal and home care. Our workers assist with daily tasks according to your individual needs, whether it be cleaning the house, sorting the laundry, assisting with showering and dressing, mowing the lawn or just taking the dog for a walk and collecting the mail.

Lyndoch [email protected] also has nutritious and tasty meals created within the award winning kitchens at Lyndoch Living available for members of the community to be delivered direct to your door. With a choice of ten or more different seasonal meals, ranging from roast meats to diverse cultural dishes, soups, additional side dishes, and desserts, there is something to satisfy everyone.

Lyndoch [email protected] places an emphasis on socialisation and community interaction, welcoming your involvement in tasks and activities to empower and engage you in the lifestyle that you choose. Our care workers are on call 24 hours a day, 7 days a week.

What are the standards for staff working at Lyndoch?

The staff working at Lyndoch Living are fully trained to the highest standard. We have a comprehensive Quality Improvement program that is integrated into our day to day operations.  The culture of Lyndoch Living is that quality is everyone’s business and there is a focus on continuous improvement.

What are my Rights and Responsibilities?

The Charter of Residents’ Rights and Responsibilities is on display at all Lyndoch Living facilities.

How do I go about volunteering at Lyndoch?

Visit our Community Engagement page to find out more about volunteering opportunities with Lyndoch Living.

How do I find out about jobs at Lyndoch?

Lyndoch Living offers in excess of 70 career pathways for its employees.

Positions are advertised through various online and print media resources as well as on our website. You can also upload an expression of interest in your chosen career. Visit our Employment page to find out more.

Lyndoch Living offers employees an established reputation throughout the region as an employer where careers can be born and nurtured.

Why was there a $10m valuation deficit?

Lyndoch has a strong balance sheet and positive cash flow with over $40m in the bank. This positioned Lyndoch to take the opportunity of including acquisitions into the Masterplan of May Noonan and two GP clinics. This was supported by strong governance, enabling a business decision to conduct an independent revaluation of the organisational assets.  As required by law, the revaluation methodology changed to align with current practices and resulted in an asset deficit of $10m.  This does not impact the operational cashflow.

Testimonial

“We are very grateful for the professionalism and care the staff have shown” Family of [email protected] clients

Testimonial

“We would like to acknowledge the fantastic support shown to this lovely couple by the [email protected] team and the flexibility and understanding of their care needs” Family Member of [email protected] client

Testimonial

“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed” Leanne (daughter of [email protected] client)

Testimonial

“What a wonderful job Trish and Liz do, we are so happy with the care they provide” Family Members of [email protected] clients

Testimonial

“I really appreciate the support from the Lyndoch [email protected] team, it’s a huge help in managing my caring role” Michelle ([email protected] client)

Testimonial

“A very big thank you to the wonderful staff who came into our home and cared for my husband.  This respite break made a very difficult situation more tolerable and gave me something to look forward to” Christine ([email protected] client)

Testimonial

“Geraldine is the about the best cleaner I’ve ever had!” Maurice  ([email protected] client)

Testimonial

“Jan is such a capable, competent and calming carer, I feel so safe in her hands.  I could not ask for anyone better” Joan ([email protected] client)

Testimonial

“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!” “I get spoilt rotten here! I really get cared for.” Stuart (Swinton East)

Testimonial

“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“ “I really enjoy the school kids visiting, and I’m amazed at the quality of the kids, they’re all so nice!” John (Lake Lodge)

Testimonial

“I’ve lived here for 5 years and I’m very happy with the nurses and other staff” Margaret (Lake Lodge)

Testimonial

“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life” Lynette (Swinton East)