Meet team member Elise, whose role is to provide administrative support to the Quality and Continuous Improvement team. However, Elise started as a Receptionist in the Hostel and Nursing Home areas.
Elise’s career journey commenced when she left school at 16 to start a hairdressing apprenticeship at Men Only Hair. Her career journey has also included barbering, management, and dental assistant.
Due to a passion for travel and snowboarding, Elise worked in the ski fields in Canada and Mt Buller. She worked in the control centre as a Personal Assistant/Communications and was part of the start-up crew. Elise would climb the lift towers, check the lifts and ensure everything was ready by 9 am. The position was high pressure, and she would often step in as second in charge to manage the team.
Elise has lived in Cairns, working at Bridges Resort in customer service before moving back to Warrnambool, where she worked at the Bank of Melbourne and completed a Certificate III in Individual Support at SWTAFE.
Elise describes herself as an empathic and compassionate person who has been fortunate to work with high management teams.
“Through these experiences building a rapport with existing clients is an important trait when interacting with people. However, each individual interaction matters. You need to actively listen, place the resident at the centre, and allow them to speak.”
Elise said every day is different. “You always have set daily tasks, but you take on anything that comes up. You are always learning new ways to do things.”
“There are many different career and growth opportunities within aged care. It’s a community made up of all departments that work together as a team to ensure the quality of life for residents.”
Thanks for caring Elise.
“We are very grateful for the professionalism and care the staff have shown”
Family of [email protected] clients
“We would like to acknowledge the fantastic support shown to this lovely couple by the [email protected] team and the flexibility and understanding of their care needs”
Family Member of [email protected] client
“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”
Leanne (daughter of [email protected] client)
“What a wonderful job Trish and Liz do, we are so happy with the care they provide”
Family Members of [email protected] clients
“I really appreciate the support from the Lyndoch [email protected] team, it’s a huge help in managing my caring role”
Michelle ([email protected] client)
“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to”
Christine ([email protected] client)
“Geraldine is the about the best cleaner I’ve ever had!”
Maurice ([email protected] client)
“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better”
Joan ([email protected] client)
“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”
Stuart (Swinton East)
“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”
John (Lake Lodge)
“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”
Margaret (Lake Lodge)
“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”
Lynette (Swinton East)