A new collaboration between Lyndoch Living and WestVic Group Training is improving the quality of service to Lyndoch residents and providing opportunity to up-and-coming hospitality students to further their careers.
The pilot program involves four WestVic hospitality trainees delivering food service to Lyndoch residents, a role that has traditionally been carried out by personal care workers.
Lyndoch CEO Doreen Power said there are positives for all involved.
“This program, whilst providing invaluable on-the-job experience to the WestVic Group trainees, also benefits our residents and staff as it frees our personal care workers up to focus on their primary job of caring for our residents.
“Residents are able to enjoy the experience of trained wait staff delivering consistent, high quality food service, whilst at the same time receiving the utmost care from their personal care workers,” Ms Power said.
Westvic Staffing Solutions, through their Group Training arm, will contract the students to Lyndoch Living for the duration of the partnership.
Ms Power said that Lyndoch Living prides itself on its wide array of community partnerships, and that staff and residents alike were delighted to welcome the trainees to the team.
“We are very grateful for the professionalism and care the staff have shown”
Family of Living@Home clients
“We would like to acknowledge the fantastic support shown to this lovely couple by the Living@Home team and the flexibility and understanding of their care needs”
Family Member of Living@Home client
“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”
Leanne (daughter of Living@Home client)
“What a wonderful job Trish and Liz do, we are so happy with the care they provide”
Family Members of Living@Home clients
“I really appreciate the support from the Lyndoch Living@Home team, it’s a huge help in managing my caring role”
Michelle (Living@Home client)
“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to”
Christine (Living@Home client)
“Geraldine is the about the best cleaner I’ve ever had!”
Maurice (Living@Home client)
“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better”
Joan (Living@Home client)
“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”
Stuart (Swinton East)
“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”
John (Lake Lodge)
“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”
Margaret (Lake Lodge)
“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”
Lynette (Swinton East)