Experienced leadership team further enhances stability and focus for the future
Lyndoch Living has announced it will appoint a new Acting Chief Executive Officer (CEO) and a new Chief Financial Officer (CFO) – both of which commence in their roles this week.
The organisation is also in the process of appointing an Interim Director of Nursing (DON).
Reiterating its commitment to delivering quality care and safety to its residents and staff, the appointments will deliver further stability at Lyndoch Living and build on the significant work undertaken over the past month.
The new Acting CEO, Mr Ted Rayment, is an experienced healthcare professional with more than 30 years’ experience in CEO roles at health and aged care facilities across the country. These roles include CEO of Canberra Health Services, the Royal Hobart Hospital and Swan Hill District Health in regional Victoria.
Mr Rayment will be joined by a new CFO, who comes with decades of expertise. The two new senior leaders commence their roles prior to Friday 9 September, consolidating the Lyndoch Living executive leadership team following Jamie Brennan’s secondment from South West Healthcare.
After four weeks at the helm of the organisation, Mr Brennan and his South West Healthcare team members, have provided significant stability. They have worked closely with the current senior leadership team to implement a number of important building blocks that will ensure staff continue to receive the support they need in order to deliver quality care to residents
Board President Susan Cassidy welcomed the appointments and reiterated that the breadth of expertise these leaders will bring to the organisation will complement the capabilities of our current executive leadership team.
“Our priority has always been to provide quality care and safety to our residents, and to support our dedicated team of professionals who deliver this care. These new appointments provide ongoing stability for the service and bring additional expertise that will help address the challenges we have been experiencing,” said Ms Cassidy.
“We extend our deepest gratitude and appreciation to Mr Brennan and his team from South West Healthcare for their support during these important four weeks. Our region is fortunate to have access to such a secure and large healthcare network. This secondment demonstrates these networks’ support of each other to remain leaders in delivering high-quality healthcare services.”
“Their leadership and professionalism have been integral in supporting our team during this time. We are looking forward to carrying this momentum forward under the leadership of our executive team,” she said.
Lyndoch Living has made significant progress over the past three weeks in investing and supporting its dedicated workforce. By Friday 2 September, Lyndoch Living has welcomed more than 40 new team members across a suite of clinical and aged care support positions. This includes re-establishing a clinical leadership structure across the organisation that is now led by four Nurse Unit Managers and an Interim Facility Manager at May Noonan.
Clinical Team Leadership positions within the main facility have also been filled with recruiting of Registered Nurses (RNs) and Endorsed Enrolled Nurses (EENs) remaining a high priority. More updates on recruitment will be delivered in the coming weeks.
To further support staff and residents, a number of staff open-forums and resident and family meetings have been held. These meetings allowed staff, residents and their family members to meet with the Mr Brennan, share their experiences at Lyndoch Living and provide feedback on what is currently done well, but more importantly what can be done better.
“It’s pleasing to observe how the positive changes occurring at Lyndoch Living have been welcomed by the community in recent days. This has had a strong flow-on effect to our staff and residents who feel we are moving in the right direction,” said Ms Cassidy.
“Our recruitment drive has also been going well as we have seen more experienced and skilled healthcare professionals apply for the various roles that we have available.”
Lyndoch Living has developed a strong relationship with the Aged Care Quality and Safety Commission (the Commission) and commenced the implementation of a comprehensive action plan detailing 41 specific actions to address its notices of non-compliance.
Lyndoch Living has also appointed a clinical adviser from Aged Care Advisory Service, who is working with the leadership team to resolve any outstanding issues identified by the Commission at the May Noonan Centre.
In response to the WorkSafe Victoria notices, the organisation has also initiated a new fatigue management policy and enhanced rostering practices to better support its team – both of which are currently out for staff consultation. Lyndoch Living has also started to implement a new and comprehensive education and training program will provide evidence-based care to residents in the coming weeks.
“We have made great progress over the past three weeks and are looking forward to continuing this momentum to further enhance the quality of our care to residents and support to our team,” Ms Cassidy said.
Lyndoch Living once again expresses its gratitude to South West Healthcare, Terang & Mortlake Health Service, the Commonwealth, State Governments and the community for their support in recent weeks.
Lyndoch Living will continue to provide updates to the community.
“We are very grateful for the professionalism and care the staff have shown”
Family of Living@Home clients
“We would like to acknowledge the fantastic support shown to this lovely couple by the Living@Home team and the flexibility and understanding of their care needs”
Family Member of Living@Home client
“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”
Leanne (daughter of Living@Home client)
“What a wonderful job Trish and Liz do, we are so happy with the care they provide”
Family Members of Living@Home clients
“I really appreciate the support from the Lyndoch Living@Home team, it’s a huge help in managing my caring role”
Michelle (Living@Home client)
“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to”
Christine (Living@Home client)
“Geraldine is the about the best cleaner I’ve ever had!”
Maurice (Living@Home client)
“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better”
Joan (Living@Home client)
“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”
Stuart (Swinton East)
“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”
John (Lake Lodge)
“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”
Margaret (Lake Lodge)
“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”
Lynette (Swinton East)