18 residents showing minor symptoms and being cared for by aged care and medical staff.
Lyndoch Living today confirmed that all residents of the May Noonan Centre in Terang are being cared for and closely monitored by medical and aged care staff after the home recorded 18 positive COVID-19 cases during the last week.
All affected residents have anti-viral medication, are up-to-date with COVID-19 vaccines and continue to display minor symptoms. The outbreak is isolated to the May Noonan Centre, with the isolation period set to end on Wednesday 24 August 2022.
Lyndoch Living continues to closely monitor the condition of residents and provide updates to each of the affected residents primary contact.
As a consequence of this outbreak, Lyndoch Living has been notified by the Aged Care Quality and Safety Commission (the Commission) that it has issued a Notice to Agree (NTA) regarding non-compliance with our responsibilities under the Aged Care Act.
The Board and senior management of Lyndoch Living have agreed to the NTA and are working to rectify all concerns identified by the Commission, including appointing a clinical adviser by 5pm today to provide advice and support.
Board Chair Susan Cassidy said any notification from the Commission is deeply concerning and Lyndoch Living has appointed a clinical adviser as required while working closely with health networks to meet its compliance standards.
“The health and care of our residents is our number one priority, and we are working closely with the Public Health Unit to ensure we continue to deliver high-quality care while protecting our team and other residents,” Susan Cassidy said.
“We are grateful for the clinical leadership and support provided by South West Healthcare and Terang & Mortlake Health Service, which have provided staffing resources and support to address the ongoing challenges we face.”
“We are also grateful to the Commonwealth and State Governments, who have provided a surge workforce to assist our team.”
“This outbreak is isolated to the May Noonan Centre. While we continue to liaise with primary contacts of the affected residents I want to reassure our community that all affected residents are healthy and doing well, and as always, we remain focused on providing quality care to our residents and supporting our dedicated staff.”
From the 17 non-compliance requirements under the eight standards originally flagged as areas of concern by the Commission, Lyndoch Living has successfully managed to resolve all but two requirements and is working closely with experts and the Commission to ensure it is compliant as quickly as possible.
It is integral that the families of any residents who have questions or concerns about the health, safety and care of their loved ones contact us on (03) 5557 8888. Lyndoch Living will continue to provide updates to the community in the coming days.
“We are very grateful for the professionalism and care the staff have shown”
Family of Living@Home clients
“We would like to acknowledge the fantastic support shown to this lovely couple by the Living@Home team and the flexibility and understanding of their care needs”
Family Member of Living@Home client
“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”
Leanne (daughter of Living@Home client)
“What a wonderful job Trish and Liz do, we are so happy with the care they provide”
Family Members of Living@Home clients
“I really appreciate the support from the Lyndoch Living@Home team, it’s a huge help in managing my caring role”
Michelle (Living@Home client)
“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to”
Christine (Living@Home client)
“Geraldine is the about the best cleaner I’ve ever had!”
Maurice (Living@Home client)
“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better”
Joan (Living@Home client)
“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”
Stuart (Swinton East)
“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”
John (Lake Lodge)
“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”
Margaret (Lake Lodge)
“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”
Lynette (Swinton East)