Lyndoch prominent at LASA Excellence in Care Awards

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Lyndoch Living was named finalist in not just one, but three categories at the prestigious Leading Age Services Australia (LASA) Excellence in Care Awards at Docklands, Melbourne last night.

Proving that regional aged care services are holding their own against their city counterparts, Lyndoch was named amongst the best in the State for Service Innovation – Community and Home Care, Inclusiveness, and Community Engagement.

Lyndoch CEO Doreen Power said Lyndoch’s recognition at the awards was thanks to the dedication and innovation of their staff who have gone beyond their brief to deliver meaningful and fulfilling services to those in their care.

“Our Indigenous case management program, for example, was recognised as best practice in assisting Indigenous customers to access care and services through culturally appropriate and inclusive channels,” she said.

“This brokered case management service focuses on providing local Indigenous communities with a case manager from within the community.  This way there is already established rapport, engagement and trust with the community case manager. The case manager uses their understanding of the local community and their position within, to act as a bridge between mainstream service providers and funding agencies to deliver services in a culturally appropriate and respectful manner.

“Ultimately this has seen greater access to services by the local Indigenous communities, with Lyndoch Living committed to working collaboratively to assist local Aboriginal communities to become approved providers to deliver their own stand-alone services in the future,” Ms Power said.

Lyndoch was also congratulated on their collaborative ‘Mpower PAWS at Lyndoch’ program in the Inclusiveness category, as well as their Community Engagement through their ‘Mini Vinnies’ program.

“We’re very proud of our Mpower PAWs at Lyndoch program, which involves three young men (ages 8 – 14 years) walking the resident dog Billie every Monday. Whilst out walking they engage with many residents of Lyndoch, perhaps just through a quick hello, stopping for a chat or to pat the dog,” Ms Power said.

“It was wonderful to be recognised for this program as it meets the vision of both Mpower and Lyndoch in terms of social inclusion. Our commitment to diversity and tolerance and social connectedness brings younger generations together with elders in a mutually beneficial and enjoyable way,” she said.

In the same vein Lyndoch’s association with Our Lady Help of Christians Primary School through their Mini Vinnies program was applauded for its community engagement.

Through the ‘Mini Vinnies’ program, pupils are paired with residents to converse, seeking to find out the residents’ life stories and personal interests, which in turn allows students to select suitable reading material that aligns with the past history and interests of their resident so that they can enjoy reading together.

Through the program students develop improved reading skills, gain confidence in public speaking and confidence in their ability to express themselves in conversation, whilst participating residents gain a better sense of wellbeing through this one on one personalised engagement that connects them in a meaningful way through a sense of purpose to supporting early childhood development, and also to their own past history and significant elements of their life.

Ms Power said Lyndoch Living is continually striving to improve the experience of those in their care, and that recognition at this high level was a well deserved pat on the back for her committed team.

Testimonial

“We are very grateful for the professionalism and care the staff have shown”

Family of [email protected] clients

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“We would like to acknowledge the fantastic support shown to this lovely couple by the [email protected] team and the flexibility and understanding of their care needs”

Family Member of [email protected] client

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“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”

Leanne (daughter of [email protected] client)

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“What a wonderful job Trish and Liz do, we are so happy with the care they provide”

Family Members of [email protected] clients

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“I really appreciate the support from the Lyndoch [email protected] team, it’s a huge help in managing my caring role”

Michelle ([email protected] client)

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“A very big thank you to the wonderful staff who came into our home and cared for my husband.  This respite break made a very difficult situation more tolerable and gave me something to look forward to”

Christine ([email protected] client)

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“Geraldine is the about the best cleaner I’ve ever had!”

Maurice  ([email protected] client)

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“Jan is such a capable, competent and calming carer, I feel so safe in her hands.  I could not ask for anyone better”

Joan ([email protected] client)

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“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”

Stuart (Swinton East)

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“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”

John (Lake Lodge)

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“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”

Margaret (Lake Lodge)

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“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”

Lynette (Swinton East)