The Lyndoch Way

The Lyndoch Way is about empowering our people – residents, clients and staff – to create an environment where they feel valued, respected and secure.

Guided by the Eden Philosophy, the Lyndoch Way focuses on de-institutionalising aged care in Warrnambool and South-West Victoria by creating an engaging way of life, with an aim to ultimately relieving loneliness, boredom and helplessness by creating a homelike environment for residents and clients.

OUR VISION
By recognising each person for the individual they are, we will strive to provide them with the specific services, care and support they need to enjoy a lifestyle that is their own – dignified, engaging, fulfilling and rewarding.

OUR MISSION
We will enable a wide range of people to lead totally unique lives. We will support them, advise them and give them help when they need us. We will show ourselves to be an organisation that can be implicitly trusted to treat them with respect, compassion and understanding in every interaction.

OBJECTIVES
To achieve our Vision and Mission a number of objectives have been set.

Residential Care
To provide short and long-term care services in a supportive environment, encouraging comfort and dignity, and respects the rights of the individual.

Rehabilitation
To assist those with impaired functioning, with a view to maximising the individual’s potential and quality of life.

Community Support
To provide a range of services designed to maintain a person’s capacity to independently live in their community.

Service Development
To continually evolve to meet the changing needs of the community and to ensure that the needs of those requiring our services are recognised, and to take an innovative approach to our model of operation.

Contemporary Practice
To ensure that our practice and service delivery remains at the forefront, and to actively encourage professional development and to facilitate relationships with tertiary education institutions and other relevant industry and associated bodies.

Business Focus
To operate as a successful business so as to confirm our position at the forefront of the care sector today, tomorrow and into the future.

Testimonial
“We are very grateful for the professionalism and care the staff have shown” Family of [email protected] clients
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“We would like to acknowledge the fantastic support shown to this lovely couple by the [email protected] team and the flexibility and understanding of their care needs” Family Member of [email protected] client
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“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed” Leanne (daughter of [email protected] client)
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“What a wonderful job Trish and Liz do, we are so happy with the care they provide” Family Members of [email protected] clients
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“I really appreciate the support from the Lyndoch [email protected] team, it’s a huge help in managing my caring role” Michelle ([email protected] client)
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“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to” Christine ([email protected] client)
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“Geraldine is the about the best cleaner I’ve ever had!” Maurice ([email protected] client)
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“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better” Joan ([email protected] client)
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“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!” “I get spoilt rotten here! I really get cared for.” Stuart (Swinton East)
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“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“ “I really enjoy the school kids visiting, and I’m amazed at the quality of the kids, they’re all so nice!” John (Lake Lodge)
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“I’ve lived here for 5 years and I’m very happy with the nurses and other staff” Margaret (Lake Lodge)
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“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life” Lynette (Swinton East)
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