Lyndoch Living’s 65th Annual General Meeting has emphasised the organisation’s strong financial position and commitment to the community, as well as highlighting the exciting developments currently underway to give Warrnambool’s grand dame of aged care a fresh and energetic revamp.
CEO Doreen Power reflected on the past 12 months which has seen Lyndoch Living expand and develop its community networks, resulting in strong partnerships and alliances with the community that in turn support and enhance the services it offers.
“The culture of our organisation has become progressive, with staff openly enthusiastic about our future and the positive difference we can make in the lives of those we care for,” Ms Power said.
“Our commitment to excellence in service delivery and our pride in sharing the great stories that happen here every day has been recognised by various peak bodies by way of the many awards that Lyndoch has received over the last year.”
Welcomed to the Board during 2016/17 were Mr Kane Grant and Mr Peter Downs. With the retirement of longstanding Board member Mr Ron Patterson, this vacancy was taken up by Associate Board member Mr Jacob Taylor.
“This year has been significant for the Board in working together to operationalise the Masterplan, aligning with understanding the Aged Care Health Reforms and addressing future business modelling to meet the changes to our current service models,” Ms Power said.
“Our vision is to provide a new face for Lyndoch; to improve the quality of all our accommodation; to be able to be adaptive and dementia enabling; to promote individual independence through assistive living; provide a range of choices for retirement living and engage with our community.”
During the AGM, Mr Ron Patterson was recognised for his years of service on the Lyndoch Board through the award of a Life Governorship.
“This award that has been well and truly earnt,” Ms Power said. “The importance of which can only be acknowledged by the fact that only one other such award has been granted over the last 15 years.”
Financial statements were presented by the Board Treasurer, Mr Kane Grant. For the 2016/17 financial year Lyndoch recorded a profit of $847,563.
“This result has been driven by two key initiatives, to maximise occupancy within our aged care facilities and the Aged Care Funding Instrument maximisation project respectively,” Ms Power said.
“Both initiatives have resulted in the development of team work and improved business practices supported by consistent internal frameworks resulting in improved financial and resident outcomes.”
Ms Power said Lyndoch has continued to take on strategic opportunities to strengthen and embed Lyndoch as an influential organisation for positive change within the region.
“Lyndoch is investing in the future as a leader to ensure that we not only meet community needs but exceed them,” she said.
“We are very grateful for the professionalism and care the staff have shown”
Family of [email protected] clients
“We would like to acknowledge the fantastic support shown to this lovely couple by the [email protected] team and the flexibility and understanding of their care needs”
Family Member of [email protected] client
“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed”
Leanne (daughter of [email protected] client)
“What a wonderful job Trish and Liz do, we are so happy with the care they provide”
Family Members of [email protected] clients
“I really appreciate the support from the Lyndoch [email protected] team, it’s a huge help in managing my caring role”
Michelle ([email protected] client)
“A very big thank you to the wonderful staff who came into our home and cared for my husband. This respite break made a very difficult situation more tolerable and gave me something to look forward to”
Christine ([email protected] client)
“Geraldine is the about the best cleaner I’ve ever had!”
Maurice ([email protected] client)
“Jan is such a capable, competent and calming carer, I feel so safe in her hands. I could not ask for anyone better”
Joan ([email protected] client)
“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to be very involved in the community, especially the Speedway. I’m a busy bloke!”
“I get spoilt rotten here! I really get cared for.”
Steve (Swinton East)
“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“
“I really enjoy the school kids visiting, and I’m amazed at the quality of the kids,
they’re all so nice!”
John (Lake Lodge)
“I’ve lived here for 5 years and I’m very happy with the nurses and other staff”
Margaret (Lake Lodge)
“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life”
Lynette (Swinton East)